Top Menu

DELIVERY & RETURNS

DELIVERY

We aim to despatch orders within one to two working days of placement.

All shipping times are dependant on stocking levels and availability.

Need something urgently? Call us on 01376 532000 and we may be able to arrange express delivery for a £5 surcharge

SHIPPING CHARGES

All deliveries to mainland UK are FREE.

Unfortunately at present we do not deliver outside of the UK.

As we use Royal Mail to deliver our parcels we can not pass on delivery requests, such as ‘leave in front porch’. However you may wish to leave a note out for your postman.

When you place an order you will receive an automatic order receipt email. This acts as your receipt and acknowledges your payment.

Very occasionally, we may have to e-mail you subsequently if an issue arises with your order, but we try to do this as soon as possible if there is a problem.

We don’t send another e-mail when the item is dispatched. If there will be a delay dispatching an item then we will let you know.

RETURNS

If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it.
Unless faulty, this should be within 35 days of receiving your order. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item is unused and undamaged. This doesn’t affect your statuory rights.

It can take up to 14 days from your returning the item(s) to receiving your refund. We’ll refund the person who originally placed and paid for the order.

If you wish to make a return, please contact sales@geckojewellery.com alternatively call 01376 532000.

Our Customer Service opening hours are Monday – Friday, 8:30am – 5pm

btt