DELIVERY & RETURNS
We aim to despatch orders within three to five working days of placement.
All shipping times are dependant on stocking levels and availability.
Need something urgently? Call us on 01788 866012 and we may be able to arrange express delivery for a £5 surcharge
All deliveries to mainland UK are FREE.
Unfortunately at present we do not deliver outside of the UK.
As we use Royal Mail to deliver our parcels we can not pass on delivery requests, such as ‘leave in front porch’. However you may wish to leave a note out for your postman.
When you place an order you will receive an automatic order receipt email. This acts as your receipt and acknowledges your payment.
Very occasionally, we may have to e-mail you subsequently if an issue arises with your order, but we try to do this as soon as possible if there is a problem.
We don’t send another e-mail when the item is dispatched. If there will be a delay dispatching an item then we will let you know.
The Purchaser has a statutory right to cancel their order and receive a full refund on any mail order purchase with the exception of special orders. To cancel, the Purchaser must send the original or copy invoice along with full written reasons for the return, such written reasons and invoice to be received by the Company within 60 days of the Purchaser receiving the said Goods, within 14 days for any discounted or sale Goods.
The return of Goods will be permitted in limited circumstances and only if the Goods are received in their original packaging, complete with all labelling, any accessories, manuals or other documentation and all un-damaged. Earrings can only be returned if still in heat sealed package.
Goods must be returned to the Company in a condition, which would be acceptable to our supplier for return. In addition, the supplier has to give a full refund and report to the Company before any refund can be offered to the purchaser.
Special Orders, i.e. Products not normally stocked by the Company may only be returned if goods are faulty or were supplied incorrectly.
We regret that postage and packing charges are non-refundable unless goods received are faulty or received in error.
If you have any questions or queries contact firstname.lastname@example.org alternatively call 01788 866012.